We offer free delivery on orders depending on value, address, product, and availability, to most 
of the UK excluding Scotland, Cumbria, Devon, Cornwall & Wales. For all orders under the 
value, our delivery charges are as follows: 
London and Essex £60.00 + VAT 
Cumbria, Devon, Cornwall £95.00 + VAT 
Any area of England and Wales not mentioned above £95.00 + VAT 
Scotland £105.00 + VAT 
Northern Ireland £105.00 + VAT 
For deliveries into Europe, please call one of our sales advisors at Timberzone Wood Flooring on 
020 8346 0968 or email us at info@timberzone.co.uk. We also offer a Warehouse Collection 
option. By choosing this, the customer must pick up the order from our warehouse located in 
London. Most orders are dispatched from stock with a lead time of 1-2 working days. Next-day 
delivery can be arranged for which a special next-day delivery charge will be applied (subject to 
location). We cannot offer next-day deliveries for orders placed over the weekend or bank 
holidays. All next-day deliveries are subject to stock and customer address. Your order can be 
stored free of charge for up to 1 week after which there is a £10 + VAT / week storage charge per 
pallet. 
Due to insurance guidelines, all deliveries are made to kerb side at the nearest access point to 
the delivery address for the delivery vehicle. You must arrange for adequate help to offload your 
Products, as the driver cannot help moving the products into your home. 
As deliveries can be made by a large lorry or van, it is assumed that the delivery address will be 
accessible by a lorry. If there is a likely problem e.g. the road is subject to a vehicle weight or 
width limit, please inform us at the time of your order. Deliveries will be made between 9.00 am 
and 6.00 pm. We are unable to give an estimate of your delivery time as all deliveries are at the 
couriers’ discretion, but you can ask for AM / PM specified delivery for an extra cost of £35 + VAT. 
Saturday delivery can be provided at an extra cost of £65 + VAT. If a courier arrives at your 
address and is unable to deliver on the arranged delivery date 
because you are not there or you do not have the help required to offload the stock, you will be 
liable for a redelivery charge of £70 + VAT if you still require the Products. If the original order had 
a delivery surcharge then this will also apply in addition to the aforementioned redelivery 
charge. If a courier arrives at your address and you refuse to take the delivery, you will also be 
liable for any additional direct costs that we incur as a result thereof. Every effort is made to 
ensure that your Products are delivered in perfect condition. In the unlikely event that any of 
your Products are damaged, we will collect and replace the Products. Before the courier leaves 
your premises, please check the Products to see if there is any damage and if so, you should 
immediately report it to the courier and notify us. Claims should be made either by phone: 020 
8346 0968 or email: info@timberzone.co.uk. No liability can be accepted for costs caused by 
late deliveries or for any other reason. Therefore, we advise against booking traders for 
installations until your Products have been received. Deliveries cannot be left outside in 
porches, garages, or any other location. The terms herein do not affect your statutory rights. We 
always liaise with our customers after they have placed an order, to arrange delivery and to 
ensure that someone will be on-site to receive the goods. Contact will be made by telephone 
and/or via email. Whilst every effort will be made to deliver the goods within the date and time 
frame agreed, we cannot guarantee any specific times. We, therefore, strongly recommend that 
no installation specialists should be booked until after the goods have been received.